Overview
Eminent Hospice Care Inc. operates this website to provide information about hospice services and to receive inquiries and patient referrals. We collect only the information you submit through our forms, and we use it only to respond to you or coordinate care. We do not sell your personal information, we do not run advertising trackers, and we do not use cookies on this site.
Information we collect
We collect personal information only when you submit it directly through one of our forms.
Contact form
When you submit our Contact form, we collect your name, email address, phone number (optional), the subject category you selected, and the message you wrote.
Referral form - callback request
When you request a callback through our Referral page (the default mode), we collect only the referrer's name, phone number, optional email, preferred callback time, and referrer type (physician, family member, case manager, or other). We do not collect any patient health information through this form. Patient information is taken by phone.
Referral form - full intake (when enabled)
When the full Referral intake is enabled, we collect patient identifiers (legal name, date of birth, primary diagnosis, current location, preferred language), insurance type and member ID, urgency, the referring physician's name and NPI, and any notes. This information is Protected Health Information (PHI) under HIPAA. We will not enable this form until we have a signed Business Associate Agreement (BAA) in place with our form vendor and encrypted channels confirmed.
Server logs
Our server records standard request metadata (timestamp, IP address hashed daily, opaque request ID, HTTP status). We do not log the body of any form submission. Logs are retained only for operational and security purposes.
Cookies and tracking
We do not use third-party analytics, advertising, or social-media tracking pixels. Educational videos are hosted directly on this website. Cloudflare Turnstile is used to prevent bot submissions.
How we use your information
We use the information you submit only to:
- Respond to your inquiry or schedule a callback.
- Coordinate patient care and admissions when you make a referral.
- Operate, secure, and improve this website.
How long we keep your information
We are confirming the exact retention period with our form vendor and will update this section once that is finalized. Submissions are also kept in our staff mailboxes until they are no longer needed to respond to you, then deleted. Server logs follow standard operational retention. If you ask us to delete your information sooner, we will do so unless we are required by law or by your hospice care plan to retain it.
How we protect your information
All form submissions are transmitted over TLS 1.2 or higher. We restrict access to your information on a need-to-know basis. We do not store form submissions in any application database, and we never log the contents of a submission - only request metadata. We have not yet executed a HIPAA Business Associate Agreement with our form vendor; until we do, please call us instead of submitting a patient's medical information through this website.
Your rights
California Consumer Privacy Act (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we have collected about you, to request that we delete it, to correct inaccurate information, and to be free from discrimination for exercising these rights. We do not sell or share your personal information for cross-context behavioral advertising, so there is no "Do Not Sell or Share My Personal Information" link on this site.
To exercise any of these rights, email us at eminenthospice@gmail.com or call us at (818) 824-3702. We may ask for limited information to verify your identity before we act on your request.
HIPAA
If you are a patient or the personal representative of a patient, you have additional rights under HIPAA - including the right to access, amend, and receive an accounting of disclosures of your protected health information. Those rights are described in our HIPAA Notice of Privacy Practices.
Children
This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last reviewed" date at the top reflects the most recent revision. Material changes will be noted on this page.
Contact us about privacy
If you have questions about this Privacy Policy or how we handle your information, please contact us: